Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device. Atlassian cookies and tracking notice, (opens new window)
Welcome! You can raise a request for E Lex Support using the options provided.
Account Access issue
Unable to login or create an account
Required fields are marked with an asterisk*
{"xsrfToken":"032325419aae180042667c90f6188aa132ca2695_lout","branding":{"id":"1","key":"els","name":"E Lex Support","portalBaseUrl":"/servicedesk/customer/portal/1","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/1/1","theme":{"headerBGColor":"#16120c","headerLinkColor":"#ffffff","headerLinkHoverColor":"#3b3123","headerLinkHoverBGColor":"#3b3123","headerBadgeColor":"#3b3123"}},"helpCenterBranding":{"logoId":"","isLogoAvailable":false,"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Help Center","translations":{"en-US":{"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Help Center","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#0074e0","helpCenterTitleColor":"#ffffff","useDefaultBanner":true,"isBannerAvailable":false,"topBarColor":"#0074e0","topBarTextColor":"#ffffff","hasTopBarBeenSplit":true},"portal":{"id":"1","key":"els","projectId":10000,"serviceDeskId":1,"name":"E Lex Support","description":"<p>Welcome! You can raise a request for E Lex Support using the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/1","reqTypes":[{"id":"3","name":"Account Access issue","descriptionHtml":"","callToAction":"Account Access issue","introHtml":"<p>Unable to login or create an account</p>","icon":10517,"iconUrl":"https://customer.portal.elexratio.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10517","groups":[1],"key":""},{"id":"8","name":"Report a system problem","descriptionHtml":"","callToAction":"Report a system problem","introHtml":"<p>Let us know if something isn't working properly and we'll aim to get it back up and running quickly.</p>","icon":10521,"iconUrl":"https://customer.portal.elexratio.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10521","groups":[1],"key":""},{"id":"9","name":"Report broken hardware","descriptionHtml":"","callToAction":"Report broken hardware","introHtml":"<p>Report hardware that might be faulty or broken e.g. a broken computer screen or a damaged server.</p>","icon":10512,"iconUrl":"https://customer.portal.elexratio.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10512","groups":[1],"key":""},{"id":"1","name":"Submit a General ticket","descriptionHtml":"","callToAction":"Submit a General ticket","introHtml":"<p>General issue</p>","icon":10541,"iconUrl":"https://customer.portal.elexratio.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10541","groups":[1],"key":""},{"id":"6","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10527,"iconUrl":"https://customer.portal.elexratio.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""},{"id":"50","name":"External Integration","descriptionHtml":"","callToAction":"External Integration","introHtml":"<p>created via integration</p>","icon":10511,"iconUrl":"https://customer.portal.elexratio.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10511","groups":[],"key":""},{"id":"11","name":"Onboard new employees","descriptionHtml":"","callToAction":"Onboard new employees","introHtml":"<p>Request access for new employees.</p>","icon":10516,"iconUrl":"https://customer.portal.elexratio.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10516","groups":[],"key":""},{"id":"2","name":"Request admin access","descriptionHtml":"","callToAction":"Request admin access","introHtml":"<p>For example, if you need to administer Jira.</p>","icon":10513,"iconUrl":"https://customer.portal.elexratio.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10513","groups":[],"key":""},{"id":"13","name":"Request new hardware","descriptionHtml":"","callToAction":"Request new hardware","introHtml":"<p>For example, a new mouse or monitor.</p>","icon":10550,"iconUrl":"https://customer.portal.elexratio.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[],"key":""},{"id":"5","name":"Request new software","descriptionHtml":"","callToAction":"Request new software","introHtml":"<p>If you need a software license, raise a request here.</p>","icon":10547,"iconUrl":"https://customer.portal.elexratio.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10547","groups":[],"key":""}],"reqGroups":[{"id":1,"name":"Common Requests"}],"orderMapping":{"2":[1,5,9,13],"1":[1,3,8,9],"3":[2,3,11],"4":[5,8],"6":[8,9]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":1,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"ELS","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJmZTAxZTNkZS1kNDlhLTQwNGItOGI2ZC0zY2VmY2FhMGRhZGUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDAwMCI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NjgzMDQwNTksIm5iZiI6MTc2ODMwMjg1OSwiYW5vbklkIjoiYW5vbi11c2VyIiwiaHR0cHM6Ly9pZC5hdGxhc3NpYW4uY29tL2FwcEFjY3JlZGl0ZWQiOmZhbHNlfQ.GUSbzQmev1V3i79hYSsAIdfdGqQLTAAGVVq2U5vReyk","targetCollection":"upload-project-10000","endpointUrl":"https://api.media.atlassian.com","clientId":"fe01e3de-d49a-404b-8b6d-3cefcaa0dade","tokenDurationInMins":20}},"reqCreate":{"id":3,"projectId":10000,"issueType":{"id":"10002","name":"[System] Service request"},"form":{"name":"Account Access issue","descriptionHtml":"","callToAction":"Account Access issue","intro":"<p>Unable to login or create an account</p>","instructions":"","icon":10517,"iconUrl":"https://customer.portal.elexratio.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10517","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"e.g. Create an account on Jira","descriptionHtml":"<p>e.g. Create an account on Jira</p>","required":true,"displayed":true,"presetValues":[]},{"fieldType":"multiselect","jiraFieldType":"components","fieldId":"components","fieldConfigId":"","label":"Select a system","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"values":[{"value":"10000","label":"Active Directory","selected":false,"children":[]},{"value":"10001","label":"Analytics and Reporting Service","selected":false,"children":[]},{"value":"10002","label":"Billing Services","selected":false,"children":[]},{"value":"10003","label":"Cloud Storage Services","selected":false,"children":[]},{"value":"10004","label":"Data Center Services","selected":false,"children":[]},{"value":"10005","label":"Email and Collaboration Services","selected":false,"children":[]},{"value":"10006","label":"Financial Services","selected":false,"children":[]},{"value":"10007","label":"HR Services","selected":false,"children":[]},{"value":"10008","label":"Intranet","selected":false,"children":[]},{"value":"10009","label":"Jira","selected":false,"children":[]},{"value":"10010","label":"Office Network","selected":false,"children":[]},{"value":"10011","label":"Payroll Services","selected":false,"children":[]},{"value":"10012","label":"Printers","selected":false,"children":[]},{"value":"10013","label":"Public Website","selected":false,"children":[]},{"value":"10014","label":"VPN Server","selected":false,"children":[]},{"value":"10015","label":"Webstore Purchasing Services","selected":false,"children":[]}]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Tell us why you need an account","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attachment","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/1/create/3","requestValidateBaseUrl":"/servicedesk/customer/portal/1/validate/3","calendarParams":{"firstDay":0,"date":"2026-01-13T22:14:19+1100","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJmZTAxZTNkZS1kNDlhLTQwNGItOGI2ZC0zY2VmY2FhMGRhZGUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDAwMCI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NjgzMDQwNTksIm5iZiI6MTc2ODMwMjg1OSwiYW5vbklkIjoiYW5vbi11c2VyIiwiaHR0cHM6Ly9pZC5hdGxhc3NpYW4uY29tL2FwcEFjY3JlZGl0ZWQiOmZhbHNlfQ.GUSbzQmev1V3i79hYSsAIdfdGqQLTAAGVVq2U5vReyk","targetCollection":"upload-project-10000","endpointUrl":"https://api.media.atlassian.com","clientId":"fe01e3de-d49a-404b-8b6d-3cefcaa0dade","tokenDurationInMins":20},"hasProformaForm":false,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":false},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}